We're so glad you're interested in our products! We're always here to help you out!

If you don't see your question answered here, please don't hesitate to reach out to us!


Can I use this while pregnant/breastfeeding?

Yes! All of our products are pregnancy and breastfeeding safe.

Is it safe for sensitive skin? Can all skin tones use it?

All of our products are formulated with gentle yet effective ingredients, making them safe for all skin types, including sensitive skin and all skin tones. If you have sensitive skin, we recommend you start applying every other day and work your way up to every single day.

Are any of your products anti-aging?

Yes! This is first and foremost an acne-safe skincare line. But our products do both! Our Vitamin C is the best for anti-aging, since it has peptides, Vitamin C, and other anti-aging ingredients. Our Hydrating serum is super plumping and hydrating, which contributes to anti-aging. Our Mandelic Serum will increase your cell turnover rate, keeping your skin young! Our Jelly Cleanser is great for hydrating and barrier repair.


How do I use the serum? When do I use it?

We suggest starting out using our serum once a day, preferably at night after cleansing and before moisturizing. If this causes any irritation, drop down to every other day. If your skin handles active ingredients really well, you can work your way up to twice a day if you feel like your skin needs it.

What types of acne can it improve? Does it only help with acne?

Our Mandelic Serum is amazing at clearing multiple types of acne, including hormonal, fungal, cystic, and inflamed.

It can also improve texture and tone, as well as rosacea and hyperpigmentation.

It can't just improve acne, but helps improve the overall health of your skin.

How long does the serum last?

Our 1 oz bottle lasts for about 3-4 months with daily use.

Can I use this with retinol?

Yes, you can use the Mandelic Serum with retinol. However, we suggest that you start using the serum every other day and gradually work your way up to daily use to avoid any potential irritation.

Can I use it if I have rosacea?

Our Mandelic Serum helps in treating rosacea.

Does it work for aging skin?

Our serum is not only great for acne-prone skin, but also helps with aging skin by reducing the appearance of fine lines and wrinkles.

What products do I use with it?

For best results, use with our Jelly Cleanser, Lissy Skincare Serums, hydrating moisturizer, and a daily sunscreen.

Will my skin purge?

Purging is a sudden breakout after starting a new skincare product. Typically a product that increases your skin cell turnover rate, usually a active/acne treating product. So pretty much a new product that speeds up your skin and brings those breakouts that were eventually going to pop up, surface quicker and sometimes all at once.

This is very normal and usually clear skin is right around the corner!! Stick with new products for at least 4 weeks as your skin adjusts!

Mandelic Serum is an active product, so purging is a possibility. But more often than not our customers experience better skin within just days. Again, it’s somehow magic ✨

Will it dry out my skin like other acne products?

Unlike other acne products on the market, our serum is not overly drying and helps maintain the health of your skin while effectively treating acne.


How do I use the serum? When do I use it?

We recommend applying the serum both morning and night. We like to apply it in the morning after  applying our Vitamin C serum, but you can apply it before. At night we apply the Mandelic Serum, then the Hydrating Serum, and then moisturize. 

You can apply it to a slightly damp face or add a small amount of water to your fingertips, prior to applying. You don’t need much - you don’t want to dilute the serum, but a little dampness will help draw the water into your skin and hydrate it.  If you live in a humid climate, you don’t need to add additional moisture.

How does the Hydrating Serum compare to other hydrating serums/gels?

Our serum contains beta glucan, which makes it 20x more hydrating. It also contains all your classic hydrators including hyaluronic acid, glycerin, and hydrating fruit extracts.

Does this serum replace a moisturizer?

The Hydrating Serum is not a moisturizer and we recommend continuing to use a moisturizer with this product. If you have really oily skin, you may be able to get by using this product in place of a moisturizer.

Can I use this with retinol?

Yes, we recommend applying the Hydrating serum after retinol at night.


How do I use the serum? When do I use it?

The Vitamin C Serum should be applied in the morning. We recommend daily application.

Can I use this with the Mandelic Serum?

Yes! We recommend always using Vitamin C in the morning. You can apply the Mandelic Serum in the morning or at night. If you apply them together, do so in this order: Cleanse, apply the Mandelic Serum, apply the Vitamin C Serum, and then moisturize.

Does it have a smell?

Our Vitamin C Serum has a very light, clean smell - it smells really good!

A lot of Vitamin C serums cause me to break out - What’s different about Lissy Skincare Vitamin C?

Our Vitamin C Serum is specifically formulated with ingredients that are acne safe. It was especially important to us to make sure that this Vitamin C serum was safe for fungal acne, as well.


How do I use the cleanser? When do I use it?

We recommend using it daily, both morning and night. Like most cleansers, you’ll want to start with a damp face. Pump a quarter size amount of the Jelly cleanser into your palm and lather it up. Gently massage the cleanser into your face and then rinse off. Dry your face and apply the rest of your Lissy Skincare products.

Can the cleanser take my makeup off?

Yes! Our cleanser is very gentle, yet cleans so well!

What does it smell like?

Many of our customers love the clean, fresh smell. And the best part - it’s fragrance free!


If the product is out of stock online, but I’m a subscriber, will I still get it on my regular subscription date?

Yes! Whatever product(s) you are subscribed to, you are guaranteed that product even if we are out of stock online.

How do I add product(s) to my subscription?

Click “Login” from the main menu, login with the email you used to purchase your subscription. Once signed in, you’ll see your order history. Under that section is your subscription. Click “Manage Subscription” and then “Add product” and you can select all the products you want to add.

How can I change the details of my subscription?  (i.e. change delivery date, skip a delivery, update payment info or shipping address, or cancel)

Click “Login” from the main menu, login with the email you used to purchase your subscription. Once signed in, you’ll see your order history. Under that section is your subscription. Click “Manage Subscription” and there will be a list of options for you to choose from. Select the option you’re looking for and the system will walk you through your next steps.